Your customer conversations — in one window
Messaging apps, website chat and tablets at your locations — all in one Iron window. An AI agent handles routine questions, and when a person is needed, a consultant steps in: in chat or on video, with a live voice.
- Telegram
- Viber
- Messenger
- Website chat
- On-site tablet
A customer chats with the Copper Circuit service center on its website. The service center answers right away how long a diagnostic takes. The customer asks for a consultant; Iryna joins the conversation and books a diagnostic appointment.
- Asvio Bank
- Crystalbank
- Bank Globus
For companies that serve customers every day
Iron fits any team that answers customers across several channels and wants an AI agent to handle routine questions and a person to handle complex ones.
Banks
Questions about products and fees, branch appointments, video calls with a consultant.
Online stores and retail
Stock and delivery questions answered by the AI agent, product advice from a consultant, payment by link right in the chat.
Service companies
Technician call-out requests through a guided flow, job status from your system, alerts for your team.
Clinics
Appointment booking with buttons, answers about hours and services, a consultant whenever a person is needed.
A face on screen. A live consultant’s voice
When a person is needed, the customer sees a face and hears a consultant’s live voice — on your website or on a tablet at your location.
- A tablet at your locationA visitor taps the screen and talks to a consultant.
- A real person speaksThe consultant handles this one conversation only.
- No new ticketThe consultant joins the same conversation.
- Only in your channelsYour company’s website, bots and tablets.
A Copper Circuit service center tablet: a “Talk to an administrator” button at the top, the administrator on screen below.
The AI agent handles the routine. A consultant handles the rest
The AI agent answers from your knowledge base: stock, delivery, rates, opening hours. When a person is needed, it hands the conversation to a consultant with a short summary, so the customer doesn’t have to repeat anything.
The workspace of a consultant at an online electronics store: a list of conversations from different channels; a conversation the AI agent handed over with a summary and a reason; an AI suggestion the consultant sends; a draft order for the store’s system; and an activity log.
Answers from your knowledge base
The AI agent works from your documents, price lists and instructions. If it has no answer, it says so and calls in a consultant.
Handoff with a summary
The consultant immediately sees why the conversation was handed over, what it’s about and what the customer has already received.
AI suggestion · you send it
While a consultant handles the conversation, the AI agent only suggests replies. The consultant sends them.
Guided flows and forms
Bookings, requests and orders use buttons wherever they’re more precise than free-form chat.
Conversation outcomes land in your systems
Iron works alongside your CRM and other company systems, not instead of them. Conversations happen in Iron; the outcome — an order, a request, a booking or a ticket — goes wherever you already work with it.
- 1
Question
A customer writes in a messaging app or your website chat, or walks up to a tablet at your location.
- 2
The AI agent answers
Routine questions are answered instantly from your knowledge base. If there’s no answer, the agent says so.
- 3
Consultant
Joins with a summary of the conversation — in chat or on video, with a live voice.
- 4
Order, request or booking
The outcome is saved in your systems, and the customer sees it in the same chat.
In Iron- Conversations and historyfrom every channel, in one window
- Handoffsbetween the AI agent and consultants, with a summary
- Activity logactions by people and the AI agent
- CRMcustomers, deals, requests, tickets
- Accounting or ERPproducts, prices, stock, order statuses
- Bookings and schedulesdate, time, location
- Paymentspayment links and confirmations
We decide with your IT team which systems to connect, and in what order.
We’re designing Iron for large companies and banks
Customer conversations contain personal data and commercial information. That’s why we’re building security into Iron’s foundation from the start, not adding it later.
Data isolation
Each company’s data is kept separate: conversations, contacts and logs. The server enforces the boundary, not the interface.
Roles and access rights
Consultant, shift lead, administrator: everyone sees and does only what their role allows.
Activity log
The log records who opened a conversation, handed it over or changed a setting — and what the AI agent did.
An AI agent that stays within your limits
It has no more access than a consultant and performs only the actions your company has allowed.
Camera on only during a call
The tablet at your location sends no video or audio until the visitor starts the conversation themselves.
What companies usually ask
Who is speaking behind the face on screen?
A live consultant from your company. The customer sees a face on screen and hears the consultant’s live voice.
Where are conversations stored, and which AI model do you use?
That depends on your company’s requirements. We go through it with your IT and security teams at the intro meeting.
How does Iron get through our security review?
We design Iron for the requirements of large companies and banks: data isolation, roles and access rights, an activity log, and an AI agent that stays within the limits you set. We go through your security team’s requirements with them at the intro meeting.
How much does it cost, and how long does it take to launch?
It depends on the channels, the number of locations and the systems to connect. We’ll give you an estimate once we’ve learned about your needs at the intro meeting.
Which systems do you integrate with?
Iron works alongside your CRM, accounting and other systems and sends each conversation’s outcome to them. We decide with your IT team which systems to connect, and in what order.
Let’s talk about what your company needs
Tell us about your channels, service locations and systems, and we’ll prepare an intro meeting with your team, IT and security.
Discuss your setup
Leave your contact details and we’ll arrange an intro meeting.
- 1
Request
You leave your contact details and briefly describe what you need.
- 2
Intro meeting
We go through channels, use cases, your systems and security requirements with your team and IT.
- 3
Setup
We connect the channels, populate the knowledge base, and add consultants and roles.
- 4
Launch
We start with one channel or a few locations and expand once everything works as it should.